Delivery Policy

Effective Date: March 25, 2025

At Fitali, we strive to provide a seamless and efficient delivery experience for all our customers. Below, you will find the details of our delivery policy, including shipping options, charges, and delivery timelines.

1. Delivery Locations

  • We offer delivery services within the United Kingdom for all our vehicles and non-vehicle products.

  • International shipping may be available for select products. Please contact us directly for international shipping inquiries.

2. Processing Time

  • Vehicle Orders: Vehicle deliveries typically take longer due to the nature of the product. Delivery time will depend on availability and your location. After placing an order, you will be provided with an estimated delivery timeline.

  • Non-Vehicle Products: Orders for non-vehicle products will generally be processed within 1-2 business days after the order is confirmed. Depending on your location, delivery may take an additional 3-7 business days.

3. Shipping Costs

  • Vehicle Delivery: Delivery charges for vehicles will vary depending on the delivery location and the type of vehicle purchased. These charges will be calculated at checkout or discussed at the time of purchase.

  • Non-Vehicle Products: Shipping fees for non-vehicle products are calculated based on your delivery address. The total shipping cost will be displayed at checkout before completing your purchase.

  • Free Shipping: For selected products, we may offer free shipping promotions. These promotions will be clearly stated during checkout.

4. Delivery Methods

  • Standard Delivery: For non-vehicle products, we use trusted courier services to deliver your items safely and on time.

  • Vehicle Delivery: Vehicle deliveries will be handled by a specialized carrier, and we will coordinate with you to arrange the most convenient delivery method and time. The vehicle will be delivered to your provided address.

5. Tracking Your Order

Once your order is dispatched, you will receive a confirmation email containing tracking information (for non-vehicle products). You can track the status of your order through the tracking link provided.

  • For vehicle orders, we will keep you informed about the delivery status and provide updates on the expected delivery date.

6. Delivery Timeframes

  • Non-Vehicle Products: Delivery times typically range between 3-7 business days, depending on your location. Please allow additional time during peak seasons.

  • Vehicle Deliveries: Delivery times may vary from 7-14 business days, depending on the availability and location. Our team will provide a more accurate delivery estimate when you place your order.

7. Delivery Issues

  • Delayed Deliveries: While we aim to provide timely deliveries, factors beyond our control (e.g., weather, courier delays) may occasionally cause delays. If your delivery is delayed, we will notify you as soon as possible and work to resolve the issue.

  • Missing or Damaged Items: If you receive a damaged product or if items are missing from your order, please contact our customer service team within 7 days of receipt. We will resolve the issue by either offering a replacement or processing a refund.

8. Delivery to a Third Party

If you are sending a product as a gift or to a third party, you may specify a different delivery address during checkout. Please ensure the recipient’s contact information is accurate for a smooth delivery process.

9. Customer Responsibility

  • Delivery Address: It is the customer’s responsibility to provide a correct and accurate delivery address. Fitali is not responsible for delays or issues caused by incorrect address details.

  • Availability: Customers are responsible for ensuring someone is available to receive the delivery, especially for vehicles. If you are unavailable, please arrange an alternative time or location with our team.

10. Contact Us

If you have any questions regarding delivery or need assistance with tracking your order, please feel free to contact our customer service team:

📧 Email: info@fitali.xyz
📍 Address: 76 Northgate Street, Bickford, United Kingdom
📲 Phone: 079 7298 0347

This Delivery Policy is effective as of March 25, 2025. We appreciate your business and aim to provide you with a smooth and timely delivery experience.