Terms and Conditions

Effective Date: March 25, 2025

Welcome to Fitali. These Terms and Conditions govern your use of our website, products, and services. By accessing or purchasing from Fitali, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website or services.

1. General Terms

  • Eligibility: To use our website and services, you must be at least 18 years old and capable of entering into a legally binding agreement.

  • Website Use: You agree to use this website for lawful purposes only and in accordance with all applicable local, state, and national laws.

  • Account Creation: In order to make a purchase or access certain services, you may be required to create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account details.

2. Product Information

  • Accuracy of Information: While we strive to provide accurate product descriptions, images, and prices, there may be occasional errors or discrepancies. Fitali reserves the right to correct any errors and to cancel orders if necessary.

  • Product Availability: All products and vehicles are subject to availability. If a product is unavailable, we will notify you and offer an alternative solution or refund.

  • Pricing: Prices for products and vehicles listed on our website are in GBP (British Pound) and include taxes unless otherwise specified. Fitali reserves the right to change prices at any time.

3. Orders and Payments

  • Order Placement: By placing an order through our website or directly with our sales team, you are making an offer to purchase a product or vehicle subject to these Terms and Conditions.

  • Payment: We accept various payment methods including credit/debit cards, bank transfers, and online payment platforms. All payments are processed securely.

  • Order Confirmation: After your order is placed, you will receive an order confirmation via email or phone. If we are unable to process your order, we will notify you immediately.

  • Order Cancellation: Orders may only be canceled within 24 hours of placement for non-vehicle products. For vehicle orders, cancellation terms may vary and must be agreed upon at the time of purchase.

4. Shipping and Delivery

  • Shipping: We offer delivery services within the United Kingdom. Shipping costs will be calculated at checkout based on your location. Delivery times may vary depending on product availability and shipping location.

  • Vehicle Delivery: Delivery of vehicles may take longer, depending on the availability and location. Additional delivery fees may apply.

  • Pickup Option: You may choose to pick up your order directly from our showroom at 76 Northgate Street, Bickford, United Kingdom.

5. Returns and Refunds

  • Eligibility for Returns: We accept returns for non-vehicle products within 14 days of purchase. Vehicle returns are subject to specific conditions outlined in our Refund and Return Policy.

  • Return Process: To initiate a return, contact our customer service team for assistance. The product must be in its original condition and packaging.

  • Refunds: Refunds for returned products will be processed to the original payment method. Refunds for vehicles may take longer, depending on the circumstances of the return.

6. Intellectual Property

  • Content Ownership: All content on the Fitali website, including text, images, logos, and product descriptions, is the intellectual property of Fitali and is protected by copyright laws. You may not copy, modify, distribute, or use any of this content without prior written consent from Fitali.

7. Privacy and Data Protection

  • Data Collection: We collect and process personal information in accordance with our Privacy Policy, which explains how we handle your data. By using our website, you consent to the collection and use of your personal information as described in the Privacy Policy.

  • Security: We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee complete security.

8. Limitation of Liability

  • Liability: Fitali is not liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our website or products, including but not limited to vehicle defects, service interruptions, or loss of data.

  • Force Majeure: Fitali is not responsible for delays or failures in performance due to events beyond our reasonable control, such as natural disasters, strikes, or supply chain disruptions.

9. Governing Law

  • Jurisdiction: These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in the United Kingdom.

10. Amendments to Terms

  • Changes: Fitali reserves the right to amend or update these Terms and Conditions at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review these terms periodically to stay informed of any changes.

11. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

📧 Email: info@fitali.xyz
📍 Address: 76 Northgate Street, Bickford, United Kingdom
📲 Phone: 079 7298 0347

These Terms and Conditions are effective as of March 25, 2025. Thank you for choosing Fitali!