Sales Policy

Effective Date: March 25, 2025

At Fitali, we are committed to delivering premium vehicles and exceptional customer service. Our Sales Policy ensures a smooth and transparent purchasing process for all our customers. Please take a moment to review our sales terms and conditions.

1. Product Availability

  • All vehicles and products available for sale are subject to availability. While we strive to maintain accurate stock information, there may be instances where products are unavailable due to high demand or unforeseen circumstances.

  • If a vehicle or product you are interested in is out of stock, we will notify you promptly and offer alternative options or a pre-order option if available.

2. Pricing

  • The prices for vehicles and products at Fitali are listed on our website or provided at the time of inquiry.

  • All prices are in GBP (British Pound) and include applicable taxes unless otherwise stated.

  • Fitali reserves the right to adjust prices at any time, but such changes will not affect orders already placed and confirmed.

3. Payment Terms

  • Vehicle Purchases: Full payment or an agreed-upon deposit is required before the final processing of vehicle purchases. Payment options may include bank transfers, credit cards, or financing options (where available).

  • Non-Vehicle Products: For accessories and non-vehicle products, payment is required at the time of order. Accepted payment methods include credit card, debit card, and online payment platforms (PayPal, etc.).

  • Financing Options: Financing is available for qualified buyers for vehicle purchases. Please inquire about available financing plans at the time of purchase.

4. Order Confirmation

  • Once your order is placed, you will receive an order confirmation via email or phone. This confirmation will outline the details of your purchase, including product information, total price, and expected delivery or pickup date.

  • If there are any issues with the order, we will contact you immediately to resolve the matter.

5. Delivery and Pickup

  • Vehicle Delivery: We offer delivery services for vehicles within certain geographic locations. Delivery charges may apply depending on the distance and location. Delivery times vary based on the vehicle’s availability and your location.

  • Non-Vehicle Product Delivery: We ship non-vehicle products to most locations. Shipping fees are calculated at checkout and will depend on the delivery destination.

  • Pickup Option: If you prefer to pick up your vehicle or non-vehicle products, you may choose to collect them from our showroom at 76 Northgate Street, Bickford, United Kingdom.

6. Order Modifications and Cancellations

  • Vehicle Orders: Once a vehicle order is placed, it may not be modified or canceled except in certain circumstances (e.g., if the vehicle is not delivered within the agreed time frame or if the order is defective). Please contact us immediately if you wish to modify or cancel your vehicle order.

  • Non-Vehicle Orders: For non-vehicle products, we allow modifications or cancellations within 24 hours of placing the order. After that, orders will be processed, and returns or exchanges will follow our standard return policy.

7. Warranty

  • All vehicles sold by Fitali come with a manufacturer’s warranty that covers specific defects and issues. Please refer to the manufacturer’s warranty documentation provided with the vehicle for full details.

  • Non-vehicle products are covered by a 14-day return policy in case of defects, subject to the terms outlined in our Refund and Return Policy.

8. Inspection and Acceptance

  • Upon receiving your vehicle or product, you are required to inspect it immediately for any damages or discrepancies. If any issues are discovered, please notify us within 7 days to initiate a return or exchange under the terms of our return policy.

  • For vehicles, please verify all specifications and features to ensure they match the details of your order.

9. Customer Responsibilities

  • It is the responsibility of the customer to ensure that they provide accurate information regarding the delivery address and contact details. Fitali is not responsible for delays or issues resulting from incorrect customer information.

  • Customers are also responsible for adhering to any local laws or regulations related to the operation or use of the vehicle after purchase.

10. Customer Support

  • Fitali’s dedicated customer service team is available to assist you throughout the purchasing process. If you have any questions or require support, please do not hesitate to contact us.

📧 Email: info@fitali.xyz
📍 Address: 76 Northgate Street, Bickford, United Kingdom
📲 Phone: 079 7298 0347

This Sales Policy is effective as of March 25, 2025. We are committed to providing you with the highest level of service and quality products to ensure an exceptional purchasing experience.