Refund and Return Policy
Effective Date: March 25, 2025
At Fitali, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your vehicle or product, our Refund and Return Policy outlines the steps for returning or requesting a refund. Please read the following guidelines carefully.
1. Eligibility for Returns and Refunds
Vehicles: Returns for vehicles are only accepted under specific conditions. Due to the nature of the product, we cannot accept returns on vehicles unless they are defective or significantly different from the agreed specifications.
Accessories and Non-Vehicle Products: We accept returns on accessories and non-vehicle products within 14 days of purchase, provided the product is unused, in original condition, and in its original packaging.
2. How to Request a Return or Refund
To initiate a return or refund request, please follow these steps:
Contact our customer service team by emailing info@fitali.xyz or calling 079 7298 0347. Include your order number, details of the item you wish to return, and the reason for the return.
Our customer service team will assist you in processing the return and provide you with a return authorization if applicable.
For non-vehicle products, return shipping will be at the customer’s expense unless the product is defective or damaged during shipping.
3. Refund Process
Once we receive the returned product (or verify the return for a vehicle), we will inspect the item to ensure it meets our return criteria. If the return is approved:
Non-Vehicle Products: Refunds will be processed to the original payment method within 7-10 business days.
Vehicles: If the vehicle is returned and eligible for a refund, we will arrange for the inspection and refund processing based on the agreed terms and conditions. Please note that vehicle refunds may take longer to process due to the complexity of the transaction.
4. Exceptions to the Refund and Return Policy
Custom Orders: Products that are specially customized or personalized cannot be returned or refunded unless defective or damaged.
Damaged or Defective Items: If your vehicle or non-vehicle product is received in a damaged or defective condition, please notify us immediately, within 7 days of receipt, so we can arrange for a replacement or full refund.
5. Vehicle Return Conditions
For vehicle returns, the following conditions must be met:
The vehicle must be in the same condition as when it was delivered (undamaged and unused).
The return request must be made within 7 days of the delivery date.
A restocking fee may apply to vehicle returns, depending on the condition of the vehicle and the terms of the sale.
6. Exchanges
We offer exchanges on non-vehicle products within 14 days of purchase, provided the item is unused and in its original packaging. Please contact our customer service team to initiate an exchange.
7. Shipping Costs
For Non-Vehicle Products: Shipping costs for returned items are the responsibility of the customer unless the product is defective or damaged.
For Vehicles: Return shipping costs may apply and will depend on the specific circumstances.
8. Contact Us
If you have any questions regarding our refund and return policy or need assistance with your return, please feel free to contact us:
📧 Email: info@fitali.xyz
📍 Address: 76 Northgate Street, Bickford, United Kingdom
📲 Phone: 079 7298 0347
This Refund and Return Policy is effective as of March 25, 2025. We appreciate your business and aim to make every purchase experience a positive one.