Payment Policy

Effective Date: March 25, 2025

At Fitali, we aim to make your purchasing experience as seamless and secure as possible. Our Payment Policy outlines the various payment methods we accept, as well as important information regarding payment processing for both vehicles and non-vehicle products.

1. Accepted Payment Methods

We offer several secure payment methods to ensure a smooth and convenient transaction process for all our customers:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

  • Bank Transfers: For vehicle purchases or larger transactions, we also accept payments via bank transfer. Instructions for bank transfers will be provided upon request.

  • Online Payment Platforms: We accept payments through trusted online payment platforms such as PayPal for non-vehicle products. If you prefer to use another platform, please contact us for approval.

  • Financing Options: Financing is available for vehicle purchases. Please inquire about available financing plans at the time of your purchase, and our team will assist you in the application process.

2. Payment Terms

  • Non-Vehicle Products: Full payment is required at the time of order. We will not process or ship your order until payment is confirmed. Orders will be processed after payment is successfully made.

  • Vehicle Purchases: For vehicles, a deposit is required at the time of order to secure your purchase. The deposit amount will vary depending on the vehicle. The remaining balance is due prior to delivery. You will receive an invoice outlining the total cost and payment schedule.

  • Payment Confirmation: After payment is made, you will receive an order confirmation or invoice with the details of your transaction. This confirmation serves as proof of your purchase.

3. Currency

All payments for products and vehicles are processed in GBP (British Pound) unless otherwise specified. Please be aware that your credit card or payment platform may charge foreign exchange fees for international payments.

4. Payment Security

  • Secure Transactions: We use secure payment gateways to process your payment, ensuring that your personal and payment information is protected using encryption and industry-standard security protocols.

  • Fraud Prevention: Fitali employs strict fraud detection measures to ensure that all transactions are legitimate. We reserve the right to cancel or refuse any order if we suspect fraudulent activity.

5. Sales Tax and Additional Charges

  • All prices listed on our website or in-store are inclusive of VAT (Value Added Tax) unless stated otherwise.

  • Additional charges such as delivery fees or handling charges will be clearly outlined during the checkout process.

  • Financing Fees: If you choose to finance your vehicle purchase, any applicable fees related to financing will be disclosed at the time of application.

6. Order Confirmation and Processing

  • Once we receive your payment, you will receive a confirmation email or phone call with the details of your purchase.

  • If there is an issue with processing your payment or if additional information is needed, we will contact you promptly.

7. Late or Unsuccessful Payments

  • Non-Vehicle Products: If payment is not successfully processed for non-vehicle products, we will cancel your order and notify you. You may need to submit a new payment for the transaction to proceed.

  • Vehicle Purchases: If the remaining balance for a vehicle purchase is not received prior to delivery, we reserve the right to cancel or delay the delivery of the vehicle.

8. Refunds and Cancellations

  • Refunds: In the event of a return or cancellation that is eligible for a refund, the refund will be processed back to the original payment method used. Refunds may take 7-10 business days to process, depending on your payment method.

  • Cancellation: If you wish to cancel your order, please refer to our Refund and Return Policy for eligibility and instructions on how to proceed with cancellations.

9. Customer Support

If you have any questions or concerns regarding payments, please feel free to contact our customer service team for assistance:

📧 Email: info@fitali.xyz
📍 Address: 76 Northgate Street, Bickford, United Kingdom
📲 Phone: 079 7298 0347

This Payment Policy is effective as of March 25, 2025. We are committed to making your purchasing experience secure, transparent, and efficient. Thank you for choosing Fitali!